We provide remote management software for terminal networks in the North Rift. Every fault cleared remotely is one visit fewer and several hours less of a stopped terminal. That is exactly what we work on: cleared without a visit.
Real reviews from Eldoret clients.
"Half our call-outs used to be things fixable from a desk. Not any more."
"Fuel and time savings alone covered the platform cost."
"Remote recovery matters more out here than anywhere."
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
Serving Eldoret with quality materials and certified professionals.
We run the software layer so your team does not have to.
Terminal software written to your requirements.
Batched deployment with rollback available.
Fault identification before a technician travels.
Swahili and English screen flows.
Handover sessions for operations teams.
Illustrative images of a typical recovery.
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
Contact us today and receive fast, professional service.